At Courseey.in, we are committed to providing high-quality digital educational resources, including e-books and curated learning playlists. Please review our policy regarding cancellations and refunds for these digital goods.
1. Nature of Our Products
Our products are digital goods (e-books, PDF documents, and curated playlists/access links) delivered instantly upon successful purchase. Due to the immediate and non-returnable nature of digital content, our refund policy is strict.
2. General Refund Policy (Digital Goods)
All sales are final.
We generally do not offer refunds or exchanges once the product has been purchased, downloaded, or accessed. By completing your purchase, you acknowledge that the digital product is delivered instantly, and you waive any right to a refund, except in the specific circumstances outlined below.
3. Exceptions to the No-Refund Policy
We will consider a full refund only under the following limited circumstances:
- Technical Access Failure: If a major, verified technical fault originating from Courseey.in prevents you from downloading or accessing the purchased e-book or playlist entirely, and our support team is unable to resolve the issue within a reasonable timeframe (e.g., 72 hours).
- Product Misrepresentation: If the digital product is found to be fundamentally different from what was described on the product page (e.g., an e-book on trading is delivered instead of the promised playlist on market analysis).
4. Non-Refundable Circumstances
Refunds will not be granted for:
- Buyer’s remorse, change of mind, or lack of interest.
- Failure to read the product description or requirements before purchase.
- Lack of technical knowledge or incompatible software on the customer’s end (you are responsible for ensuring your device can access standard file types like PDF or common video player formats).
- Any issue related to the content quality that does not qualify as misrepresentation (e.g., disagreement with the expert opinion in a blog/playlist).
5. Order Cancellation Policy
An order can only be cancelled if the digital product has not yet been delivered or accessed.
- Since most products are delivered via automated instant download links or access emails, cancellation is typically not possible after the payment transaction is completed.
- If you believe there was an error with your purchase and the product has not been accessed, you must contact us immediately (within 1 hour of purchase).
6. How to Request a Refund
If you believe your purchase qualifies for a refund under the exceptions listed above, you must submit a request:
- Time Limit: All refund requests must be submitted within 7 days of the original purchase date.
- Contact: Send an email to info@courseey.in.
- Required Information: Your email must include:
- Your full name and email address used for the purchase.
- Your Order Number.
- A detailed explanation of why you are requesting a refund, including any relevant evidence (e.g., screenshots of the access failure).
7. Refund Processing
- We will review all requests and respond within 3-5 business days.
- If a refund is approved, the funds will be credited back to the original method of payment within 5-10 business days, depending on your bank or payment provider.